How to Make a Payment

You can pay your utility bill (water), ambulance bills and general trade invoices securely online using a credit card by visiting https://pay.rmwb.ca. Credit card payments are secured and processed by Moneris (1). Online payments are accepted for utility bills (water), ambulance bills and general trade invoices.

Credit card transactions are processed immediately, but please allow a minimum of 24 hours for the payment to be applied to your account.

Utility Bills

Utility bills (water) can be paid using a Utility Account Number. These bills look like the following.

Utility Sample Bill

Other Bills

Ambulance bills and general trade invoices can be paid by Invoice Number or Customer Number. These bills look like the following.

General Invoice Sample

Property Tax Bills

Property Tax bills can be paid using the Account Number, Roll Number, Owner’s Name and Civic Address Details. The bills look like the following.

Property Tax Sample

Steps for paying a Utility Bill

(Water)



Steps for paying Other Bills

(Ambulance Bills and General Trade Invoices)



Steps for paying Property Taxes



FAQs


RMWB utility bills, ambulance bills and general trade invoices

  1. What credit cards do you accept? The RMWB accepts Mastercard, Visa and Debit Visa.
  2. What happens if I overpay on my utility bill? If you overpay on your utility bill, it will be credited to your account and applied against future utility bills. If you have any questions, please call 780-743-7976.
  3. What happens if I don't pay the full balance on my account? Will I be charged a penalty? Regardless of how a resident chooses to pay their bill, any outstanding balance as of the due date is subject to penalty. Penalties are calculated at 1.5% per month.
  4. How long does it take the RMWB to process online payments? Can I still pay my bill on the due date? The transactions are processed immediately but please allow a minimum of 24 hours for the payment to be applied to your account.
  5. I made my payment online but didn't receive a receipt. How can I be sure my payment went through? If you have any questions about your utility bill payment, call 780-743-7976. If you have questions about the payment of your ambulance bill or general invoice, call 780-743-7975.
  6. I prefer not to pay my bills online. Are there other methods of payment I may use instead? Bill payment by the online portal is the newest payment option available but it's only one of many methods. Residents can continue to pay these bills in person at Municipal offices, at any Canadian chartered bank, through telephone or internet banking, by mail, by pre-authorized Utility Payment Plan (PUPP) for automatic debit from your account, or by Mastercard, Visa or Debit Visa in person or by telephone at 780-743-7020.
  7. I am concerned about security. Is this a secure way to pay my bill? Yes, the online payment portal is a secure way to pay your bill. For more information on this Moneris service, please refer to: https://www.moneris.com/en/Support/PCI-Data-Security/PA-DSS
  8. When I use this portal to pay my bill, is my credit card information kept on file? No. This is a one-time payment only. This is not a pre-authorized payment service.
  9. Am I able to access previous payments I've made using this online portal? No. This is a one-time payment only. This is not a pre-authorized payment service.

RMWB property taxes

  1. What credit cards are accepted when paying property taxes? The payment platform Plastiq.com accepts payments from many merchants. Please refer directly to Plastiq.com for the current list of credit cards that they accept. www.plastiq.com
  2. What happens if I overpay on my property tax bill? If you overpay on your property tax bill, it will be credited to your account and applied against future property tax bills. If you have any questions, please call 780-743-7900 or 1-800-973-9663 (Toll-free).
  3. What happens if I don't pay the full balance on my account? Will I be charged a penalty? Regardless of how a resident chooses to pay their bill, any outstanding balance as of the due date is subject to penalty. For information on the penalty rates charged on outstanding property taxes, please visit Penalty Information.
  4. How long does it take the RMWB to process property tax credit card payments? Can I still pay my bill on the due date? The transactions are processed immediately but please allow a minimum of 48 hours for the payment to be applied to your account.
  5. I made my payment online but didn't receive a receipt. How can I be sure my payment went through? If you have any questions about your property tax bill payment, call 780-743-7900 or 1-800-973-9663 (Toll-free).
  6. I prefer not to pay my bills online. Are there other methods of payment I may use instead? Credit card payments through the online portal is the newest payment option available but it's only one of many methods. For a complete list of payment options, please visit Tax Payment Options.
  7. I am concerned about security. Is this a secure way to pay my bill? Yes, the online payment portal is a secure way to pay your bill. For more information, visit Plastiq.com.
  8. When I use this portal to pay my bill, is my credit card information kept on file? Yes. To use this service, you will register on Plastiq.com and create an account. To learn more about this service and how it works, visit their website.
  9. Am I able to access previous payments I've made using Plastiq.com? Yes. If you log on to your Plastiq.com account, you will be able to review all previous payments made via their online portal.
  10. Can I stop my monthly automatic property tax payments and pay the full amount by credit card once a year? Yes. To do this, you must provide written confirmation that you would like to stop your monthly payments. For more information, contact 780-743-7900 or 1-800-973-9663 (Toll-free).
  11. Why does the property tax payment option take me to Plastiq.com? Residents who choose to pay their property taxes by credit card will be redirected to Plastiq.com. This platform will accept the property owners' payments and then transfer those funds to the RMWB.
  12. Why am I charged a fee to pay my taxes by credit card? Credit card companies charge a fee to process payments. In this case, the fees associated with paying property taxes by credit card could cost the Municipality millions of dollars annually. The RMWB, like most municipalities, is not in a position to absorb the cost of these credit card fees. By providing a user pay service, we’re ensuring that property owners can choose to enjoy the convenience of paying by credit card if they wish but the cost does not impact all residents.
  13. Do other municipalities use Plastiq.com for online payments? Many other municipalities, including Edmonton and Toronto, educational institutions such as Keyano College, and other levels of government currently accept Plastiq.com as a payment option.


(1) Moneris is a credit card processor and payment company https://www.moneris.com/